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Maggie Plus Legal Frequently Asked Questions

LAST UPDATED: June 1, 2024
VERSION: 1.0

Legal Frequently Asked Questions

Welcome to Maggie Plus
Before you get started, we need to have a quick chat about terms. These terms explain your legal rights and responsibilities when using our software and services. They’re really important, so we’re going to need you to read these terms carefully, including any links, because they’ll become the agreement between you and us.

Things to remember while you read this:
When you see a word in bold, it will have the same meaning every time it’s used in this document.

By clicking an acceptance button, installing, or using the software and services (whether provided by us or one of our partners), you’re agreeing to these terms. If you don’t agree or follow the rules they lay out, you can’t use the software and services.

When we say: Maggie Plus, MPLUS, we, our, or us, this means the Maggie Plus entity that provides the software and services in your region.

When we say: you or your, this means you or the business or company you’re authorized to represent.

What about my privacy?
We’re very serious about your privacy protection, but we do need to know some of your personal details before you can use the software and services. Make sure to read our Privacy Notice so you understand how and why we collect, use, and share your personal data through our websites, products, and services and how you can exercise your rights to your data.

What can I do with Maggie Plus’s software and services?
When you purchase our software and services, you’re getting a limited license. This means we, our partners and suppliers still own all the rights to the software and services. We’re allowing you to use them according to these terms.

If your license is for personal use:
You get a license for the software and services you’ve subscribed to, that belongs to you, and only you. You can’t transfer that license to anyone else.

We’re allowing you to use your license:

For as long as you continue to pay any applicable fees for your subscription or until the subscription ends;

For the length of time, you chose when you made your purchase or, if you didn’t choose a subscription length, one year is assumed by default;

Your Subscription will have allowable devices as per the Purchase Type that will be displayed while purchasing. It means the software will map the license to those number of devices. Beyond the limit, you may not register the device for usage.

If your devices and operating systems meet our requirements. It’s up to you to make sure your devices are kept up to date and meet those requirements. (It’s good security practice to keep your devices up to date, too.)

If you’re using your license for businesses:
You get a license for the software and services you’ve subscribed to, just like in the terms above. The only difference is, that only people employed by the business may use the software and services and only for internal business operations.

You must make sure to register each license you purchase, using the same email address as in your account profile. Additional licenses you purchase using a different email address not associated with your account will be for the term you purchased.

What about free software and services?
Sometimes, we offer software and services free of charge, like an additional feature in a paid subscription, a pre-release, beta software, or a courtesy service that may be in an experimental phase. The terms in this agreement apply to free software and courtesy services too, unless we’ve said otherwise. Some limitations may apply, and we’ll let you know what these are when we make the free software or courtesy services available to you. You can use free software and courtesy services for as long as we provide them to you.

What can’t I do with Maggie Plus’s software and services?
Our rights as owners or licensors of the software and services are protected by law. This means if you do something like the following examples, your subscription will probably be canceled, and we might need to take further action. You don’t want that. Here are some examples:

DO NOT DO THE FOLLOWING:

  • Try to figure out the source code, including by reverse engineering or decompiling the software or services;
  • Make any modifications to the software or services;
  • Commercialize the software or services, including by selling, lending, or renting them;
  • Use a pirated version of the software or services;
  • Create any product or service based on the software or services;
  • Transfer the software or services to anyone else, including by sub-licensing or assigning them;
  • Use the software or services to do anything illegal;
  • Publish or make copies of the software (other than backups);
  • Interfere with anyone else’s use of the software or services;
  • Try to get around any technical protection measures in the software and services;
  • Exceed any applicable content storage or bandwidth limitations;
  • Use a multi-user product to track and monitor any other person without their consent;
  • Install the software or services on more devices than you are permitted to, (including by failing to delete the software or services from a device before you sell or transfer ownership of it); or
  • Continue to use the software or services after your rights to use the software or services have expired or been terminated.

Technical support
For software and services that qualify for technical support, you’ll receive the standard support offering for the length of your paid subscription. Our standard support offerings, policies, and procedures may change from time to time and vary by country.

How do updates to Maggie Plus software and services work?
We regularly release upgrades, enhancements, and modifications to our software and services (updates). Once an update becomes available, we may stop supporting the previous version of the software or services. To make sure you can use the new features we develop, you agree to let us install updates in the background while you do other things. We may also provide updates for free software and courtesy services, but we are not obligated to.

What happens when Maggie Plus discontinues software, services, or features?
From time to time we may discontinue or remove certain software, services, or particular features of the software or services. When we stop offering it for purchase, download, or renewal, once it reaches the end of sale you won’t be able to renew your subscription after the end of sale date. In order to make new and better things, sometimes we have to stop supporting older products. We also have to make changes to features of the software and services if required by third-party platforms and software that are outside of our control.

Payment and renewal
If you purchased your software from Maggie Plus where We have an authorized payment provider, when we don’t store your payment information (credit or debit card or other payment type) with us, our authorized partner will charge your payment type for the initial purchase amount, as well as any subscription renewals.

The Renewal Process is the same as the Initial Payment Process, based on the customer confirmation during renewal steps, we will place a renewal order.

Updating your payment details
If any of your payment details change (like card number or expiry date) please let us know as soon as possible so we can continue to provide the link to update those details when it comes time for renewal.

How does renewal work?
We’ll email you in advance to let you know that your subscription is due for renewal and will charge your payment type within 30 days before the subscription is due to end. The amount charged will be the price of the software or services at the time of renewal, which might be different from the amount you originally paid. It is your responsibility to ensure the email address on your account is up to date.

Can I buy more licenses or prefer to upgrade the product features?
You can buy one or more Product Subscriptions anytime.

If you want to buy more licenses, we will create a new order and a new product subscription/service contract. It means you will have more than one active subscription. we will not merge your multiple subscriptions and each subscription will have its own expiry date. For your organization, each device will be mapped to license chronologically from the available Product Subscriptions as long as all subscriptions belong to the same product type.

In the case of multiple product types, your administrator will map to the preferred product type as per your internal request. It can be done by the License Management screen in the Web Dashboard.

You can not merge the licenses of two different Product Types because service contracts and product features would vary.

We apply above said methods for both Business and Individual types of accounts.

Price Changes.
Maggie Plus may change the price you pay for the Software or Services at any time after the introductory period (if applicable) and for any of the following reasons: legal or regulatory reasons; improvements to the services we offer or new features; or in response to market factors such as changes in taxes, inflation, currency fluctuations or changes in infrastructure or administrative costs.

When does this agreement officially end?
This agreement will end when your right to access the software and services expires or is ended by us or you. After it ends, you’re not allowed to use the software and services anymore and you must permanently delete the software and services from your devices.

Will my subscription be suspended or canceled if I break the terms of this agreement?
Yes. If you violate this agreement or any of the additional terms and conditions that apply, we’ll have to suspend or end your use of the software or service. When we end it, we may also close your account.